Technical Delegate / Flying Doctor

What you’ll do  

• Support dealerships and repairers  on-site and remotely  
• Diagnose and resolve  complex electrical, electronic, and drivability faults  
• Use OEM tools (e.g.  wiTECH, DiagBOX ) for diagnostics, flashing, and parameterization 
• Identify  root causes  using wiring diagrams and technical documentation 
• Support both  individual cases and wider technical issues across fleets  
• Create clear  technical reports and case updates  
• Coach technicians and provide  hands-on guidance  
• Feed recurring issues into continuous improvement 

What you bring  

• Strong experience in  automotive diagnostics / technical support / workshop or field service  
• Proven ability to fix  complex electrical/electronic faults  
• Hands-on use of  OEM diagnostic tools  
• Confidence reading  wiring diagrams and technical documentation  
• Experience working with workshops, engineering, or technical teams 
• Ability to support and guide technicians 
• Preferred : experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background 

Technical knowledge  

• Modern vehicle systems:  powertrain, ADAS, body electronics  
• Networks:  CAN / LIN / FlexRay  
• Diagnostic methods:  root cause analysis, guided diagnostics, flashing  

Language  

• Working proficiency in German and English required (written and spoken) 

What we offer  

• Hybrid working (field + home office) 
• Company car + fuel card
• Laptop and Mobile phone
• Home office allowance
• 31 days paid time off  
• Pension, health & wellness programs 
• Urban Sports Club subsidy 
• Development opportunities 
• Referal bonus 

About MSX  

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across  80+ countries .

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.