Japanese Bilingual Support (Pampanga)

Japanese Bilingual Support (Pampanga)

Your Impact In Role

Provide world-class customer support through emails and phone calls to our Earner & Spender with prompt and clear responses and solutions.

To provide insight to our stakeholders in a timely manner through a correct channel or meeting by logical communication.

Help in improving processes so we always optimize for better customer experience.This involves communicating with high value clients and and eye to retention in times of problems for the clients and companies

Identify patterns and help in making the support systems better as we scale

Maintain high quality in core work

Contribute to building the team and the organization for long term success

Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.

Ability to manage multiple work streams efficiently in a high-pressure, complex environment

The Experience You'll Bring

1-2 years of work experience

Bachelor's degree

Strong & proven expertise in strong, grammatically correct english language skills (both verbal and written)

Strong eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations

Have a problem solving mindset

Strong customer obsession mindset with evidence of taking independent and appropriate decisions for the customer

Open to work in 24x7 support. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days, 8 working hours each day)

Bilingual in Japanese and English, with proficiency in both spoken and written communication.

Preferred Qualifications

Customer experience before

Why Join STAFFVIRTUAL?

Competitive compensation and benefits package

HMO Day 1 + FREE dependent coverage

De minimis and allowances

Attendance bonus

Paid time offs

Company-provided work setup (laptop, monitor, accessories)

Training, career growth, and global exposure

A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!

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