Catalogue Data Assistant [Fixed Term Contract]

takealot.com, a leading South African online retailer, is looking for a highly talented Catalogue Data Assistant [Fixed Term Contract] to join our team in Durban.

We are a young, dynamic, hyper growth company looking for smart, creative and hard-working people with integrity to join us. We offer a market related Total Remuneration Package, which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored, as long as you are prepared for a challenge and want to build something great.

The position of Catalogue Data Assistant reports to the Catalogue Data Automation, Optimization &Team Lead

Catalogue Data Operations.

Purpose of the role: Execution-focused role responsible for processing the daily volume of catalog tickets, data entries, and system corrections. Working across both standard queues and AI-testing pipelines, this role ensures individual product listings are accurate, active, and compliant while providing the raw operational data needed to train automation models.

Your specific responsibilities will include

• Enrich new product listings within CatAdmin, ensuring all structural fields, variations, and image standards are correctly loaded and enhanced for customer visibility.
• Review, clean up, and resolve simple listing inconsistencies, duplicate product pages, or missing attributes to maintain high Catalog Quality Scores.
• Use internal AI co-pilot systems and pre-designed prompt templates to generate high-quality product descriptions and bullet points at scale, further enriching existing catalog data.
• Act as a human validator—reviewing, editing, and approving AI-generated content to catch and correct formatting errors or inaccurate descriptions before they go live.
• Physically audit and update accurate weight metrics, carton dimensions, and EAN/UPC barcode numbers directly from the warehouse floor.
• Execute variant linking/delinking, clean up identified duplicate listings, and resolve SKU exceptions on PIDs.
• Apply standard backend flags, disclaimers, cart limits, and specialty attributes as directed
• Perform customer review moderation via Cat Admin against established guidelines, and initiate Stock Confirmation requests with the DC.
• Monitor, action, and close day-to-day catalogue data tickets routed through Zendesk and Jira within agreed SLA timeframes.
• Investigate merchant listing disputes and customer data complaints, resolving straightforward errors and escalating complex data anomalies to Senior Specialists.
• Work closely with the Catalog Operations Lead to meet daily productivity and data volume targets.

Attributes required

• Hands-on CatAdmin Usage: Practical knowledge of navigating CatAdmin to locate specific SKUs, check approval statuses, modify basic product traits, and link product variants.
• Catalog Rules Comprehension: Basic understanding of online product display behavior, attribute sorting filters, and online storefront categorization.
• Basic Microsoft Excel Capability: Practical experience with Excel and Google Sheets, including sorting, filtering data, basic formulas, and navigating load sheets.
• Advanced Web Research: Ability to rapidly search the internet to verify manufacturing specifications, brand names, and authentic product images to enrich product profile.
• Guided AI Co-Pilots: Comfortable using prompt interfaces (e.g.,ChatGPT, internal text generation tools) to generate and enrich product copy based on strict instructions.
• Jira & Zendesk Familiarity: Ability to update, add notes to, and transition task statuses inside Jira and Zendesk workflow environments.

Qualifications and Experience

• Matric, Relevant Diploma OR 3+ years of administrative / data entry experience.
• 1–2 years of experience within an E-commerce, Digital Merchandising, Retail Data, or Logistics environment.
• Strong, practical experience in data capturing, bulk file processing, and conducting accurate online web research.

The Environment

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
• We are short on ego and high on output
• We are doers and not only thinkers, it’s all in the execution after all
• We love what we do and what we are creating

We seek to Employ an Extra Ordinary Mind who

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

• If you meet the above criteria and are an Extraordinary Mind, come and join us!
• Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.