IT Help Desk Specialist

The IT Help Desk Specialist (Tier 1) supports the IT Operations team within the Corporate Services department and serves as the first point of contact for IT incidents and service requests. This role requires a graduate degree or equivalent experience, with 1–3 years of service desk or IT support experience in a structured ITSM environment. Strong technical skills in Windows OS troubleshooting, Microsoft Office and Outlook support, basic user account management, and familiarity with ticketing tools such as Jira Service Management or ServiceNow are essential. Candidates should have a foundational understanding of networking, endpoint security, and ITIL concepts. Excellent communication skills, customer focus, attention to detail, and the ability to work in rotational shifts within a 24x7 support model are critical for success in this role.