Service Manager - Kansas City MO Area

• The role of Service Manager is to lead a team technician by continued protocol training, ride-a-longs, and ultimately
• ensuring that our customers get consistent,superiorservice in line with the Rottler core values. The Service Manager must
• always accomplish these by setting the example of a Rottler professional and demonstrating a high level of integrity. The
• functions, responsibilities, qualifications, and other requirements listed below are not intended to be all-inclusive.

Requirements

Day to Day Functions

• Train and develop technicians. Daily check-ins, weekly branch meetings, and monthly ride-a-longs and technician
• one to ones.
• Branch goals are understood and communicated to the entire team. Work with Regional Manger to set and track
• goals. Measure success during weekly manager meetings. Use data to further identify training needs and branch
• opportunities.
• Follow up on negative customer feedback and document outcome. Follow up on any training needed. Work with
• other department managers if non-field changes need addressed.
• Monitor past due balances and ensure the field staff follow protocol.
• Monthly meet and review with routing coordinator to ensure routes are efficient and at a manageable size.
• Work with Technical Director to ensure all training is complete and certifications are scheduled. Submit
• documentation.
• Complete service quality checks on both residential and commercial accounts. Particularly in charge of quality and
• compliance monitoring for third party audited accounts.
• Promote a safe environment and make sure incidents are followed up on. Regular truck inspections and making
• sure equipment is maintained properly.
• Manage a small route of customers for training opportunities with new technicians and keeping skills up to date.
• Participate in company meetings and actively work to gain leadership skills.

Other Requirements

• Supportive to team members, maintaining positive work environment.
• Excellent written and verbal communication and decision-making skills.

Qualifications

• 7+ years of pest control experience.
• 3+ years leadership experience.
• Certified in area servicing.
• In depth knowledge of Rottler – scheduling, account, pricing, and sales operations.
• Knowledge of Microsoft Excel and other technology as needed.
• Ability to read, write and comprehend English.