Сontact Сenter Operator

We’re looking for a friendly and communicative Contact Center Operator to join our team! If you enjoy talking to people, helping customers, and working in a dynamic environment — we’d love to meet you.

Responsibilities

Report to: CSM/TM Lead

Make outgoing calls according to assigned tasks and scripts, including but not limited to

• Informing players about available bonuses and special offers
• Assisting with failed payments and other account-related issues
• Providing first-line support and handling customer requests
• Maintain and submit daily reports on all activities using the approved format
• Participate in daily planning meetings and discussions of current call performance indicators

Requirements

• Excellent verbal English (C1/C2 level)
• Strong communication skills and active listening
• Friendly, open, and confident personality — extroverts usually thrive in this role :)
• At least 1 year of customer service experience in a call center or similar field is preferred, but not required
• Positive attitude and willingness to learn
• In short: if you’re not afraid of talking to people and enjoy helping customers — you are more than welcome to join our team!

Benefits

💸 Flexible payment options: choose the method that works best for you.

🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.

🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.

📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.

🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.

🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Visit website

We’re Gypsy Collective — a digital entertainment team that transforms work into an expedition. For five years, we’ve been charting new territories and creating our path instead of following others.

We are a team of 100+ free-spirited professionals thriving in a remote-first environment, where you can work from anywhere and turn every project into an adventure.

At Gypsy, we strip away the corporate fluff to create a place where you can truly make your mark. Our culture is about how we put our principles into action every day.

We're human-powered – placing people at the heart of everything we do, because that's how we thrive together.

We believe in clear connections – speaking honestly, sharing openly, and building trust that fuels real progress.

We stay in growth motion – taking risks, adapting quickly, and turning challenges into stepping stones.

And we're always exploring – pushing boundaries with genuine curiosity to discover what's next.

This isn't just who we want to be — it's who we are. Modern wanderers connect cultures through play, make important decisions, and celebrate our shared journey along the way.

Team up and roam with us.