About The Role

Roles & Responsibilities: Sales and Customer Acquisition: · Work on achieving volume/ revenue targets set by the vertical in terms of getting direct import and export customer’s (Consignee), forwarder’s and CHA’s container volume in CFS · Create a plan to target and acquire new customers out of the allocated list of customers · Map the details of all existing and potential customer with focus on Direct Importers and Exporters, CHAs and Forwarders with their area of operations · Track, analyze and report market development periodically · Market the CFS services which includes Exports, Imports, Reefer activities, ODC handling and value added services to prospective customers mainly consignees, International & Domestic forwarders and CHA’s · Generate revenue by adding in new customers and increase business from existing customers by increase their wallet share · Do market research to identify large Importers and Exporters who requires CFS services and share the findings with CFS Management · In conjunction with Sales Head methodically set monthly, quarterly and annual volume targets based on individual client’s total volume and the market share required by the CFS Client Management: · Develop and nurture professional and personal relationships with key resource and touch points across assigned client base: engagement to facilitate and ensure client satisfaction, business retention and opportunity development · Via client engagement tactics consistently strive to create top-of-mind awareness and identity for the CFS · Maintain excellent customer relationship and provide customer service support including customer feedback on services · Visit customers on regular basis, discuss and understand their requirement, finalize commercials and conclude the business · Visit each assigned client at a frequency determined by and consistent with business value and potential · Formally and immediately notify each client of any developments, circumstances or incidences likely to impact their business · Apply commercial judgment to identify and convert cross-selling opportunities · Ensure client rebate is as per stipulated guidelines by the CFS management · Implement and monitor CRM program for respective clients Desired Candidate’s Profile: Skills: · Should be able to identify potential opportunities in the market and bring in new business · Should have good communication skills and positive attitude. · Able to contribute in generating revenue and meet the set target individually · Should be flexible to travel across PAN India