Account Management Officer

Our grand vision is a Philippines where smallholder farmers lead better lives by changing how people buy their food through e-commerce. We are looking for people who are passionate about making an impact in the lives of our smallholder farmers through innovative agri-tech solutions.

Job Description

Position Description

The role serves as the liaison between the company and the corporate clients and will be responsible for maintaining and growing existing accounts.

Key Duties & Responsibilities

A. Account Management

Act as the primary point of contact for all matters relating to client concerns and needs.

Build and strengthen client relationships to achieve long-term partnerships with corporate accounts.

Maintain accurate enterprise records, keeping track of any contract updates and renewals

Collaborate with the leadership team, and cross-functionally with technology, supply chain, sales, and marketing department to successfully implement the product and platform strategy.

Create bespoke arrangements for enterprise clients and ensure that operations will interface well with the client (eg. special fulfillment arrangements, special discounts, etc.).

Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients

B. Commercial Analytics

Generate account performance reports

Synthesize insights from quantitative and qualitative data to assess the relevance of the products we offer to our market and identify core products to increase sales.

Review feedback and implement necessary changes

Qualifications

Must-have Qualifications

2-5 years of post-undergraduate work experience, preferably in: consumer or enterprise technology, e-commerce, consulting, business management or administration, finance, marketing, or related fields.

Exceptional negotiation and decision-making skills.

Effective communication skills

Strong business acumen.

Detail-oriented.

Analytical problem solver: ability to generate and synthesize insights from quantitative and qualitative data; ability to prioritize insights and translate into product offers and practical solutions to customer needs.

Nice-to-have Qualifications

• Experience in or passion for the food or agriculture industry
• Experience in an online marketplace or similar consumer technology company
• Experience in strategy or product-related roles

Additional Information

Working Conditions

Status: Employee

Employment terms: Full-time, 40 hours per week, 5 days a week

Schedule: 8am-5pm, Monday to Friday

Perks and Benefits

• Competitive total rewards
• Being part of a high-caliber and supportive team