Customer Relations Advisor - PART TIME

•  Please note that this is a PART-TIME POSITION: Wednesday - Thursday and Friday
• Your role as Customer Relations Advisor

• To be able to handle a large variety of customer enquiries and complaints from first contact through to escalation, where necessary 
• Manage large amounts of customer telephone calls and web contact forms whilst maintaining thorough and accurate customer records
• Keep sensitive customer data and financial records private and confidential, and to be aware of the data protection legislation

What you’ll bring… 

• Empathetic and positive approach 
• Clear, concise communication
• Great time management skills
• Competency on Excel, Word and email systems
• A flexible work approach and an ability to work well in a team  and independently 

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…