Home Care Scheduler (Caregiver Support & Operations Coordinator)

At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike.

Job Summary

Our client is looking for a part-time Virtual Assistant to support daily caregiver operations and shift coverage for a home care agency. This role focuses on day-to-day monitoring, documentation follow-ups, and fill-in coordination to help ensure all scheduled shifts are covered and properly documented.

Key Responsibilities

• Monitor caregiver clock-in and clock-out activity and report discrepancies
• Confirm next-day caregiver shifts with scheduled caregivers
• Assist with fill-in scheduling when caregivers call out, using an approved backup list
• Reach out to caregivers to request missing ADL notes or documentation
• Escalate urgent coverage or attendance issues to the scheduling team

Requirements

• Experience in home care, healthcare, or staffing support preferred
• Strong follow-up and attention to detail
• Clear written communication with caregivers
• Comfortable handling timekeeping and documentation checks
• Ability to work independently within defined processes

Nice to Have

• Familiarity with EVV or caregiver time-tracking systems
• Prior on-call or shift support experience

Success in This Role Looks Like

• Shifts are confirmed ahead of time
• Fill-in coverage is secured quickly
• Clock-in issues and missing ADL notes are reduced

Benefits

Competitive Base Pay: We offer the highest base pay in the home care industry!

Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible.

Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning.

Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.

Ready to Be a Hero?

If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply today and let’s make a difference together.

Visit website

Helper Heroes is a Philippines-based virtual assistant staffing agency that supports U.S. home care businesses with reliable, trained remote talent. We help clients hire for key roles like recruiting, scheduling, billing, admin, and care coordination—so agency owners can focus on growth and client care.