Specialized Travel Counselor - VIP / Publicity

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!

Overview

Deliver high-touch travel services for entertainment, talent, VIP and production clients by managing complex itineraries and providing exceptional, proactive customer support.

Key Responsibilities

• Arrange and manage air, hotel, car, and rail bookings, including multi-destination and complex international travel
• Support VIP, film/TV production, publicity, and press junket travel with high attention to detail and discretion
• Handle specialized requests (upgrades, charter flights, ground transport, group travel, excess baggage, talent needs)
• Provide proactive travel recommendations aligned with client policies and preferences
• Manage schedule changes, disruptions, waitlists, and escalations with strong problem-solving skills
• Coordinate group travel logistics and liaise with suppliers for accommodations and special arrangements
• Maintain accurate records, ensure policy compliance, and protect confidential traveler information
• Build strong relationships with clients, production teams, and vendors

Qualifications & Skills

• 7+ years customer service experience, including 5+ years as a travel counselor
• Experience with VIP, entertainment, or specialty travel preferred
• Strong Sabre GDS expertise
• Excellent communication, organization, and problem-resolution skills
• Solid knowledge of global travel, fares, and routing
• Ability to thrive in fast-paced, high-pressure environments and adapt to change
• Proficiency in Microsoft Office (Outlook, Word, Excel)

Our Traveler Care team is a 24/7 operation. Shifts are Mon-Fri 9am-6pm or 10am-7pm Pacific Time Zone. Overtime and On Call work is a requirement. We offer shift differential.

Location

Texas, United States

• The #TeamGBT Experience
• Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

This role is for CWT, a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!