About The Role

About Lovepop

Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments with over $300m in lifetime sales ($30m+ annually). Lovepop consistently ranks in the top Google results for cards online, enjoys 29% national brand awareness in the category, and has helped its customers create over 65 million magical moments (30 million+ units sold). We live by our four values: engineering, hunger, magic, and connection. The opportunity ahead of us is large, exciting, and meaningful. We seek A+ talent to help us become the #1 online card destination in the US.

About the role

As a QA specialist, your mission is to ensure the stability and consistency of product quality from machine - assembly to final audit. You are responsible for ensuring the timely delivery of high-quality products that meet customer, quality, and safety standards. Maintain quality standards for new and existing 3D card products and production processes. Act as a quality gatekeeper during production, ensuring that risks are assessed, semi-product and product are properly inspected to prevent defects and drive continuous improvement through customer complaint metrics.

Accountabilities

In-Process Quality Assurance : Lead in-process audit activity to catch defects early and ensure conformance at production floor.

Defect Identification and Containment Action :Prevent defective units from progressing by identifying, tagging, and recording issues during assembly operations, assure good 5S practice on production floor.

Quality Control Supervision: Oversee QCs activity on the machine area, assembly area to ensure consistent inspection and effective rework handling.

Final Product Quality Supervision : Lead final inspection teams and ensure compliance with standards before goods are shipped.

Quality Team Capability Building: Build the capability of QC staff through targeted coaching, performance feedback, standardized training and evaluation program after training for current QCs, establish/ organize implement & follow onboarding program for new QCs

Continuous Improvement - Customer Complain : handling Customer Complain KPI. Lead root cause investigations and drive corrective actions, report customer complaint trends and action proposals.

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Train Quality Awareness to onboarding employees. Support train semi-product and product standards for QC team and production use.

Qualifications

Bachelor’s degree in Engineering, Technology, or a related field is preferred

At least 2 years of experience in QA or Product Engineer at Manufacturing Company, with familiarity in Control Plan, Quality Standard, BOM, traceability system such as QAD/ SAP/ ERP.

Ability to use QC tools for analysis : Pareto, google sheet, Flowchart…

Language Skills: Good in English (written skill) and fluency in Vietnamese are a must, as we have to work with customer complaints.

Communication Skills: Strong communication skills with internal teams and cross functional teams. Ability to negotiate and resolve arising issues efficiently.

Problem-Solving Skills: Ability to handle unexpected situations, such as quality issues or urgent requirements.

Personality: Proactive, flexible, able to work independently, and under pressure.