Front Office Supervisor

The Front Office Supervisor is responsible for overseeing the daily operations of the Reception team, ensuring exceptional guest service, efficient check-in and check-out processes, and supporting team members to deliver a positive guest experience.

Key Responsibilities

• Supervise daily Front Office and Reception operations.
• Ensure efficient and accurate guest check-in and check-out procedures.
• Support team members in resolving guest enquiries and requests.
• Maintain high standards of customer service and guest satisfaction.
• Brief the team on daily events, VIP arrivals, and operational updates.
• Promote hotel services and identify upselling opportunities.
• Monitor team performance, grooming standards, and attendance.
• Provide ongoing coaching, training, and support to team members.
• Conduct shift handovers and communicate operational information effectively.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Liaise with other departments to maintain smooth hotel operations.

Essential

• Previous experience in a customer service or hospitality environment.
• Strong communication and interpersonal skills.
• Commitment to delivering exceptional customer service.
• Professional presentation and grooming standards.
• Ability to work independently and as part of a team.
• Competent computer and IT skills.

Desirable

• Previous supervisory or leadership experience within a hotel or hospitality environment.
• Knowledge of hotel property management systems and Front Office operations.
• Experience training and mentoring team members.