Patient Appointment Representative

An excellent opportunity exists to work for a government contractor with competitive compensation and work-life balance. Posterity Group is seeking an experienced Patient Appointing Representative for the Houston, TX area.

Location: Remote opportunity within 50-mile radius of Houston, TX zip code 77030. Technology equipment will be provided.

Role and Responsibilities

As a Patient Appointing Representative (PAR), bridge the gap between the patients and a Medical Center, leveraging exceptionally professional and personable skills, leaving a substantial positive impression. The PAR shall:

• Book appointments
• Book follow-up appointments
• Input cancellations
• Send in between encounters (IBE) to clinics for patients
• Update patients’ demographics
• Check in/out desk updates
• Follow booking protocols
• Schedule labs through 3rd party booking site
• Book primary care manager (PCM) and specialty clinic appointments
• Schedule referrals
• Participate in clinic huddles to improve process improvement
• Engage community outreach

Requirements

• 6 months to 1 year of experience in a medical office and a fast-paced call center.
• Mandatory knowledge of medical terminology as evidenced by a 40-hour educational certificate or at least six (6) months of experience.
• Minimum typing speed of thirty-five (35) words per minute is required.
• Able to demonstrate excellent customer service skills, a professional demeanor, and a sound understanding of general medical ethics and etiquette.
• Knowledge of electronic health record (EHR) and medical informatics systems and contact center software preferred.
• Strong leadership, team coordination, and performance management abilities a plus.