Claims Representative, Auto Physical Damage

The Opportunity Reporting to the Team Leader, this role is responsible for investigating and settling first-party automobile claims, providing prompt and fair service to customers, and managing claims via telephone from intake to resolution while maintaining accurate records. What to Expect Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims. Provide prompt, courteous, accurate and fair claims service to all customers, internal and external Manage auto telephone claims until they are resolved Fully explain the claim process to all customers in a way they’ll easily understand Confirm whether claims are covered under a customer’s policy Ensure all claims are promptly investigated - Work with the customer and preferred vendors to determine the best way to resolve the claim Maintain detailed file records by entering pertinent data into the appropriate systems Process claims payments within your authority level Initiate salvage and subrogation procedures on assigned claims Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies Achieve and maintain a file disposition rate of 100% on a monthly basis What You Bring Minimum high school diploma required Experience handling automobile with a good understanding of terminology and auto policies Previous customer service and call centre experience is a definite asset Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily Professional, friendly, and courteous to customers Able to thrive under pressure and remain calm Excellent written and verbal communication skills Bilingualism is considered an asset **This position is also available in our Edmonton, Calgary, and Vancouver offices. ** Salary Range: $45,000 - $82,100