Command Center Lead

About The Team

• The Security Team seeks an experienced Command Center Administrator/Lead with
• security leadership experience to successfully engage with the Command Center Team of
• Operators. The Command Center Team actively oversees and protects all persons and
• things at Oracle Park, with its primary focus on our most important assets - our business,
• employees, and our customers. The successful candidate will be an organized thinker, with
• a solid foundation and demonstrable history in security principles, procedures, and
• innovation--with the capacity to engage in security processes, procedures, and follow-up.
• The Command Center Administrator/lead will oversee security responsibilities for both
• baseball and non-baseball events. You will enjoy being part of an iconic franchise in the
• Sports world and get to experience a company that believes in small teams for maximum
• impact; that strives to balance work and home life, that understands that this is a
• marathon, not a sprint; that continuously and purposefully builds an inclusive culture
• where everyone is able to do and be the best version of themselves.

About the Role

• The San Francisco Giants are looking for a Command Center Administrator/Lead, where
• you will have the unique opportunity to oversee execution of security policies, procedures,
• and follow-up. You’ll work closely with the Giants Guest Services, Grounds Crew, Ballpark
• Operations and Giants Enterprises departments that tie into the safety and security of
• Oracle Park. You will be expected to work closely with Security leadership to ensure that
• protocols are being followed, provide feedback and on-the-spot coaching. The ideal
• candidate will have a strong ability to listen, coach, diffuse conflict, great verbal, and
• written communication skills. This role reports to the Security Manager and requires the
• ability to work autonomously. This position will be in our beautiful ballpark headquarters at
• 24 Willie Mays Plaza in San Francisco.
• You’re Excited About This Opportunity Because…
• You will provide on-the-spot coaching and correction to Giants Command Center
• Operators to improve the execution of security policies and procedures.
• You are passionate about executing safety and security protocols for Oracle Park.
• You will support security leadership to ensure the resiliency of the Giants' security for nonbaseball
• events and the 24-hour Command Center.
• You will have the ability to coach and develop Giants Command Center Operators on all
• security command center protocols and procedures.
• You will have a unique ability to earn trust and work cross-functionally within the SF Giants
• organization.
• You will empower the command center team to foster close and continuous collaboration
• with front office staff, vendors, and other day-game departments.
• You will facilitate the flow of critical information to security leadership.
• You will operate with autonomy, using sound judgment based upon organizational values,
• culture, and norms.
• You will identify, use, and implement security technology solutions to address footprint and
• ballpark risks.
• You will assist the Security Manager in supervising and overseeing security and vendor
• activities.
• You will uphold confidentiality and report any breach of this duty to the Security Manager
• and the Vice President of Security.
• We’re Excited About You Because…
• You are an authentic, inspiring, and positive team member.
• You have a bias towards action and have an inner drive and commitment to excel in the
• pursuit of security objectives.
• You dare to take on ambitious goals, align on mutual accountability across teams, and
• make things happen.

Qualifications

• 5+ years’ experience successfully leading and operating a security team
• Able to deliver fact-based insights from technology, data, and incidents
• Great at driving and maintaining relationships with external and internal partners
• Outstanding communication skills, including the ability to coach employees
• Direct experience supervising high energy workforces in a sports environment
• Demonstrated knowledge of business continuity and crisis management principles
• Extensive experience with access control, CCTV, dispatching, and incident management of
• technology and systems.
• Demonstrated work experience in physical and personal