Luxury Travel Assistant

This is a remote position.

Remote | Part-Time

The Virtual Executive Assistant – Luxury Travel Advisor role supports a high-end travel advisor with complex itinerary planning, bookings, and day-to-day operational coordination. This position requires strong attention to detail, excellent communication skills, and experience working in a luxury travel or hospitality environment.

The role starts at approximately 20 hours per week, with flexibility to increase hours during peak travel seasons and urgent travel needs. The position is fully remote and requires availability during PST business hours.

Key Responsibilities

• Build and manage detailed luxury travel itineraries using Axus
• Ensure accuracy of traveler details, bookings, confirmations, and special requests
• Handle itinerary revisions and complex booking details
• Communicate with clients, hotels, DMCs, and suppliers via email and messaging tools
• Send and track welcome emails, confirmations, and follow-ups
• Book and manage hotels, transportation, dining, and concierge services
• Track bookings, payments, and commissions using TripSuite
• Follow up on special requests, missing commissions, and post-trip adjustments
• Maintain organized records and documentation in Google Drive
• Track tasks, deadlines, and client status accurately
• Assist with invoicing, statements, and basic commission reconciliation
• Provide light administrative and operational support as needed

Requirements

• Minimum 2 years of experience in travel, hospitality, or a service-based industry
• Strong understanding of luxury travel planning and high-touch client service
• Excellent written English communication skills
• High level of organization, accuracy, and attention to detail
• Ability to manage time-sensitive tasks and urgent travel-related issues
• Experience with or ability to quickly learn Axus, TripSuite, and Virtuoso portals
• Proficiency with Google Docs, spreadsheets, and communication tools such as Slack
• Ability to work independently and adapt to changing priorities

Benefits

• Remote work
• Part-time, long-term role