Manager, Product Management – Mastercard Research Center

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

• Manager, Product Management – Mastercard Research Center
• Manager, Product Management – Mastercard Research Center

Overview

Mastercard Services helps customers across industries make smarter decisions and achieve better outcomes through a tailored portfolio of solutions beyond the transaction.

• We leverage real-time, anonymized, aggregated transaction data, powerful software platforms, and deep expertise.
• We enable customers to make data-driven decisions by providing a holistic view of consumer behavior and actionable insights.
• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more.

The Mastercard Services global product team is seeking a Manager, Product Management to lead the evolution of consumer research products within the Business & Market Intelligence business. This role will own key product workstreams, translate market and customer needs into scalable product strategies, and drive execution across global and regional teams. The role will also play a critical part in shaping internal and external product communications, sales enablement, and go-to-market activation to increase product awareness, adoption, and sales growth.

Product Management in Services at Mastercard

• Own customer discovery and translate market, customer, and commercial needs into product priorities, features, and enhancements.
• Shape product strategy by balancing long-term vision with near-term delivery priorities, informed by technical feasibility, competitive dynamics, and commercial opportunity.
• Lead cross-functional execution with Sales, Regional, Technology, Delivery, and Product teams to ensure successful product development, launch, adoption, and optimization.
• Drive globally scalable solutions by synthesizing regional requirements, identifying common needs, and prioritizing capabilities that create repeatable customer value.
• Influence senior stakeholders and partner with product leadership to ensure alignment across the broader product portfolio and business objectives.
• Partner with Marketing, Sales Enablement, Communications, and regional teams to define compelling product messaging, activate launch campaigns, and equip customer-facing teams with tools that support revenue growth.

Role Responsibilities

• Own product performance tracking, including usage, revenue, budget, customer feedback, and other key metrics; use insights to recommend actions and investment priorities.
• Develop internal and external product communications, positioning, value propositions, sales narratives, training, and enablement materials that help customer-facing teams articulate value, create demand, and drive product sales.
• Create and maintain sales enablement assets such as pitch decks, product one-pagers, FAQs, objection-handling guidance, case studies, demo narratives, customer proof points, and talk tracks tailored to different customer segments and buying stages.
• Lead internal activation efforts for product launches and enhancements, including stakeholder briefings, sales training sessions, launch kits, and regular updates that ensure global and regional teams understand the product value proposition and commercial priorities.
• Partner with Marketing and Communications teams to support external-facing campaigns, thought leadership, customer webinars, events, and content that build market awareness and generate sales opportunities.
• Measure the effectiveness of communication and enablement activities by tracking adoption, seller feedback, asset usage, pipeline influence, customer engagement, and contribution to sales performance.
• Manage external vendors and suppliers, ensuring delivery quality, commercial discipline, and compliance with Mastercard policies and standards.
• Coordinate global and regional stakeholders to deliver successful product launches, resolve execution risks, and ensure alignment across markets.
• Demonstrate Mastercard Way behaviors by leading through collaboration, accountability, thoughtful challenge, and proactive engagement.

All About You

• Typically 6 or more years of experience in product management, product strategy, business analysis, consulting, market research, analytics, or a related field.
• Proven ability to own workstreams, manage ambiguity, prioritize competing needs, and deliver outcomes through structured execution.
• Strong understanding of market research, consumer insights, analytics, data-driven products, or decision intelligence solutions.
• Ability to translate customer needs and business opportunities into product requirements, roadmap priorities, and commercially relevant recommendations.
• Strong collaboration, communication, storytelling, and stakeholder management skills; able to influence across functions, regions, and levels of seniority.
• Experience developing product communications, sales enablement content, launch materials, or go-to-market assets that support commercial growth and customer adoption.
• Strong ability to convert complex product, data, and analytics concepts into simple, persuasive messages for internal stakeholders, sellers, partners, and customers.
• Curiosity and fluency in how technology, software platforms, data, and AI can solve customer and business problems.
• Advanced Excel and PowerPoint skills, with the ability to create clear analyses, executive-ready materials, and client-facing narratives.
• Knowledge of financial services, payments, retail, travel, consumer behavior, or data products is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.