Bilingual Spanish and English-Speaking Fraud Prevention Agents

Bilingual Fraud Prevention Agent

Support Services Group is looking for Bilingual Fraud prevention agents. Fraud prevention agents must make a positive impact on our customers, build lasting relationships, and provide a technology-based financial experience that is simple, fast, and effective. The tools provided for the job are functional and responsive, support is the top priority of leadership. Agents will handle calls from customers who had fraud on their account and should be able to make customers feel safe and confident that their information is protected and that the issue will be resolved.

Requirements

• MUST be fluent in both English and Spanish
• 1-2 years of direct banking experience; Knowledge in Customer Service and experience in handling confidential customer information.
• Excellent verbal and written communication skills
• Previous experience in telemarketing with financial products preferred.
• Proficiency in Microsoft Office applications.
• Intrinsically motivated and extremely goal oriented.
• Team player