Service Coordinator (AU Mining Sector, Hybrid)

Schedule: Monday - Friday (6:00 AM - 3:00 PM PHT)

What We’re Looking For

• �� Skills & Experience
• Experience in service coordination or administration, ideally within engineering, mining, or industrial environments
• Strong organizational and multitasking skills, with the ability to manage competing priorities
• Excellent communication skills (written and verbal) with a professional approach to stakeholder engagement
• High attention to detail, especially in documentation and invoicing accuracy
• Proactive, solutions-focused mindset with strong initiative

Desirable Skills

• Experience using service management or ERP systems (e.g., Simpro)
• Knowledge of compliance and site induction processes for field operations
• What will you do?
• �� Service Scheduling & Coordination
• Act as the key point of contact for service-related customer inquiries
• Schedule and coordinate service jobs efficiently and accurately
• Manage calendars in line with fatigue management guidelines
• Coordinate technician deployment based on customer rosters and service cycles
• ✈️ Travel & Logistics
• Organize travel arrangements including flights, accommodation, and car hire
• Ensure cost-effective and timely logistics for field personnel
• �� Timesheets & Invoicing
• Verify timesheets against site records and ensure policy compliance
• Prepare accurate invoices based on customer agreements, including overtime and travel
• ��️ Compliance & Inductions
• Support maintenance of training and compliance records with the People & Culture team
• Ensure technicians are fully compliant and site-ready
• �� Customer & System Management
• Update compliance documents and insurance records in client systems and portals

Join the awesome team and enjoy these benefits & perks

• Hybrid (2 days onsite, 3 days WFH)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal

Financial Assistance Program

Mandatory Government Benefits and 13th Month Pay

Complimentary Sleeping Quarters, Coffee at no cost
Complimentary Office Fitness and Wellness Facilities at no cost
Regular Company Events, Work Life Balance, and Career growth opportunities
Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.