About The Role

Manage and organize customer deliveries, ensuring the correct quantity and specifications are fulfilled.
Ensure stock availability for customers and offer suitable substitutes, where required, through the Call Center, while clarifying the same with customers.
Stay thoroughly informed about customer orders and stock availability, and lead hands-on, timely, and efficient deliveries while ensuring satisfactory customer service.
Prepare gate passes for transportation of goods.
Ensure effective route planning and hand over delivery documents to the delivery staff.
Verify daily fuel costs and transactions and ensure proper documentation is maintained.
Ensure the required productivity levels of delivery vans are achieved.
Handle and coordinate customer complaints related to delivery issues.
Maintain appropriate warehouse stock levels and monitor discrepancies.
Maintain and monitor warehouse quality standards in accordance with established SOPs.
Coach and train team members on existing and new concepts, technologies, and processes to support the successful achievement of functional objectives, enhance technical skills, and promote a positive attitude and professional growth.
Monitor the performance of all team members to identify gaps between expected and actual productivity levels.
Review and approve the operational activities of team members, including Pickers, Packers, QC, and Delivery Staff.

Graduation or equivalent degree 