About The Role

Why You’ll Love This Role

Reporting to the Team Leader Community Patrol, you will supervise Community Patrol Officers and coordinate the delivery of patrol services across the City. Working outside of traditional business hours, you will play a key role in community safety initiatives, emergency response activities, patrol operations and customer service delivery.

This role combines frontline operational responsibilities with team leadership, coaching and roster coordination while ensuring compliance with relevant legislation, policies and procedures.

Key Responsibilities

Provide day-to-day leadership, supervision and support to Community Patrol Officers.
Coordinate operational activities, workflows and resource allocation to ensure effective service delivery.
Deliver induction, training, coaching and performance feedback to team members.
Lead community patrol operations and respond to customer enquiries, complaints and incidents.
Attend and report on suspicious activity, damage, graffiti, faults and other community safety concerns.
Liaise with WA Police, Department of Fire and Emergency Services and other stakeholders.
Coordinate after-hours responses to building alarms, emergencies and service requests.
Monitor CCTV systems and support deployment of patrol resources to priority areas.
Maintain accurate incident reports, patrol logs and customer records.
Assist in maintaining rosters and ensuring operational coverage requirements are met.
Promote workplace safety and continuous improvement across the team.

About You

To be successful in this role, you will bring

Demonstrated experience leading or supervising operational teams.
Strong experience within the security industry.
Highly developed leadership, coaching and mentoring skills.
Excellent communication, negotiation and conflict resolution abilities.
Sound judgement and the ability to effectively manage complex situations.
Strong problem-solving skills and the ability to make lawful, accountable decisions.
Intermediate proficiency across Microsoft Office applications.
Experience maintaining records, reports and operational documentation.
A customer-focused approach with the ability to build positive stakeholder relationships

Essential Requirements

Certificate II in Security Operations.
Security Officer's Licence issued under the Security and Related Activities (Control) Act 1996.
Current Western Australian Driver's Licence.
National Police Clearance (less than three months old).
Availability to work a roster that supports an after-hours community patrol service.

Why You’ll Love Working Here

Grow With Us – Opportunities for professional development and career growth.
Rewarding You – Boosted superannuation and extra leave options
Feel Your Best – Gym discounts, therapy dogs, and wellness perks

Ready to Make a Real Impact?

To be considered for this position, please submit your CV and a cover letter outlining your suitability for the role.

Questions?  Reach out to Luke Ryan on 0439 905 926

Applications close:   Sunday 6 September 11:59pm  (We may begin interviews before the closing date, so don’t wait!) http://www.stirling.wa.gov.au/employment

The City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.