About The Role

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. AHEAD's Managed Services team is seeking driven and analytically-minded freshers to join as Operation Center Apprentices. As part of our NOC, you will monitor client infrastructure, respond to alerts, and support the team in ensuring the availability and performance of IT systems across AHEAD's global client base — an excellent launchpad for a career in IT operations, cloud, or cybersecurity.

What You Will Do

Monitor client IT infrastructure — servers, networks, applications, and cloud environments
Identify, acknowledge, and respond to alerts and events per defined runbooks and SOPs
Log incidents, document observations, and escalate critical issues to senior engineers
Perform routine health checks on systems, network devices, and services
Assist in generating daily, weekly, and monthly operational reports for client environments
Coordinate with internal teams and client stakeholders during incident resolution
Support change management by validating pre and post-change system states
Contribute to knowledge base articles and standard operating procedures

Handle Inbound/Outbound Calls

Looking for 2026 graduates.

What We Are Looking For

Engineering Graduates in Computer Science, IT, Electronics, Telecom, or a related field
Basic awareness of networking concepts — OSI model, TCP/IP, DNS, DHCP, and server fundamentals
Analytical mindset with attention to detail; calm under pressure
Willingness to work in a 24×7 rotational shift environment (including nights and weekends)
Good verbal and written communication skills in English
Interest in IT infrastructure, cloud technologies, or cybersecurity is a plus