CRM Architect

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CRM Architect based in Canada.

This is a senior architecture role focused on designing and evolving enterprise-grade Microsoft Dynamics 365 Customer Engagement solutions. You will lead complex CRM implementations, integrations, upgrades, and optimization initiatives from end to end. The role combines hands-on technical expertise with architectural leadership across business, technology, and delivery teams. You will translate strategic business needs into scalable, secure, and high-performing CRM architectures. You will also help shape governance, modernization, and adoption of Microsoft Power Platform and Azure capabilities. The environment is technology-driven, collaborative, and focused on delivering measurable value through customer experience transformation. This is a remote opportunity with an immediate need for an experienced professional authorized to work in Canada.

Accountabilities

• Serve as the lead architect for Microsoft Dynamics 365 CE implementations, upgrades, integrations, and transformation initiatives.
• Design scalable, secure, and performance-optimized CRM solutions across Sales, Customer Service, Marketing, and Field Service.
• Translate complex business requirements into comprehensive architectural designs, technical specifications, and solution blueprints.
• Lead solution configuration, custom development, workflow automation, Power Automate implementations, and data migration activities.
• Provide technical direction and mentorship to developers, consultants, testers, and other delivery team members.
• Collaborate with business stakeholders, IT teams, leadership, and external vendors to align CRM solutions with strategic objectives.
• Establish governance and architectural standards for Dynamics 365 customizations and Power Platform components.
• Ensure solutions follow Microsoft best practices, enterprise architecture standards, security requirements, and performance expectations.
• Lead performance optimization, code reviews, technical quality assurance, and resolution of complex architectural issues.
• Monitor the Dynamics 365 product roadmap and recommend new capabilities that can improve business processes and customer experiences.
• Support project planning and budgeting activities in collaboration with leadership.
• Contribute to pre-sales and solutioning activities, including technical discussions and client-facing solution development, where applicable.
• Help delivery teams adopt effective CI/CD practices and maintain reliable deployment processes for CRM solutions.

Requirements

• 8+ years of professional experience with Microsoft Dynamics CRM / Dynamics 365 CE, including multiple full-cycle enterprise implementations.
• Strong expertise in Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse.
• Deep understanding of D365 data modeling, integration architecture, security models, APIs, and Azure services such as Azure Logic Apps.
• Hands-on experience with Dynamics SDK, JavaScript, C#, and custom plugin development.
• Experience implementing CI/CD processes for Dynamics 365 using Azure DevOps.
• Strong understanding of enterprise architecture principles, scalability, security, performance, and integration patterns.
• Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Proven ability to provide technical leadership, mentor delivery teams, and make sound architectural decisions.
• Strong analytical and problem-solving capabilities, with a structured approach to complex technical challenges.
• Microsoft Certified: Power Platform Solution Architect Expert or an equivalent certification is preferred.
• Experience integrating CRM solutions with ERP platforms, such as Dynamics 365 Finance & Operations, is an advantage.
• Knowledge of Dynamics 365 Customer Insights, Omnichannel, or Voice of the Customer is a plus.
• Experience in finance, healthcare, public sector, or other complex enterprise environments is advantageous.
• Previous pre-sales experience is preferred, although candidates with strong technical acumen may be supported in developing this capability.
• Must be legally authorized to work in Canada; the position is currently available to candidates located in eligible Canadian provinces and territories.

Benefits

• CAD $95,720–$150,417 base salary, depending on location, qualifications, skills, education, experience, and competencies.
• Additional performance-based incentives aligned with individual and organizational performance.
• Fully remote / work-from-home opportunity.
• Medical, dental, and vision insurance for eligible employees.
• Comprehensive Employee Assistance Program.
• Retirement savings plan.
• Paid time off and paid holidays.
• Paid learning days and opportunities for continued professional development.
• Opportunity to work on complex, enterprise-scale CRM and digital transformation initiatives.
• Exposure to Microsoft Dynamics 365, Power Platform, Azure, and modern enterprise integration technologies.
• Opportunity to provide technical leadership and influence CRM architecture and transformation strategy.
• Inclusive workplace with reasonable accommodations available throughout the recruitment process.
• Immediate vacancy with the opportunity to start as soon as possible.