About The Role

The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. We are seeking a Customer Service, Contracts Administrator (Contracts Administrator) that will be responsible for loading and balancing all incoming contracts and payments into the administrative system in a timely manner. Assists customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions.

Schedule = Monday- Friday 8:00am-4:30pm PST

Prior Customer Service experience is preferred.

Essential Functions

Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines
Make contract corrections in the system per dealer requests
Update notes in the system for all emails received and contract-related phone calls
Process ACH remittances
Answer customer questions regarding contracts and cancellations
Provide cancellation quotes and process cancellations
Assist dealers with navigating the Dealer Portal
Collaborate with rates teams when products are not consistent on incoming contracts
Manage incoming checks daily before giving them to the accounting department
Contact dealers/agents for contract rejections and issues
Manages closing each week and sends out targets to the proper people
Backup the manager when they are out
Load and balance all contract payments into the system
Add new users to Dealer Portal per dealer requests
Net approved claims on batches
Process contract transfers and cancel/rebooks
Contact dealers/agents for contract rejections and issues
Reply to production department emails for assistance with invoices, refunds, and general questions
Assist with yearly audits
Other duties as assigned

Education and Qualification Requirements

High school diploma or equivalent
Minimum 2 years of basic administrative experience
Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy
Proficient in Microsoft Office programs such as Outlook, Excel, and Word
Detail oriented, accurate and highly organized
Excellent written and verbal communication skills
Reliable and punctual
Ability to plan, organize, prioritize, and complete assignments in a timely manner
Ability to work both collaboratively and independently
Ability to manage environmental and process change in a positive manner
Ability to perform basic math functions, such as addition, subtraction, multiplication, and division

Preferred Requirements

Ability to work in a fast-paced environment
Ability to communicate and work with a diverse team

Work Environment and Physical Requirements

Vision acuity is required to include close vision, color vision, distant vision, and the ability to adjust focus
Ability to grasp objects such as telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds
Ability to frequently sit for long periods of time
Ability to hear and talk, both in person and by phone
Ability to spend extended hours in front of a computer screen