IT Systems Support Officer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Systems Support Officer based in Hungary.

This is a fully remote opportunity for an IT professional who enjoys solving problems while also improving the systems behind <them.You>’ll support users across Microsoft 365 and business applications while managing access, technology assets, and system records.The role combines hands-on troubleshooting with systems administration, cybersecurity support, and digital process improvement.Beyond resolving day-to-day technical issues, you’ll identify recurring problems and recommend smarter, more efficient <solutions.You>’ll collaborate with internal users and external IT providers while contributing to system implementations, updates, and workflow improvements.The environment is international, collaborative, and people-focused, with opportunities to support an Australian business remotely.This role is ideal for a proactive IT professional who values ownership, continuous learning, and practical impact.

Accountabilities

• Provide day-to-day technical support to users across Microsoft 365 and core business systems.
• Troubleshoot hardware, software, login, connectivity, permissions, and user-access issues, resolving them efficiently or escalating when specialist support is required.
• Manage user accounts, permissions, system access, and related access-control processes.
• Coordinate complex technical issues with external IT providers and follow through to resolution.
• Maintain accurate IT asset registers, software licensing information, system records, and other technical documentation.
• Document IT requests, system changes, troubleshooting activities, resolutions, and outstanding issues.
• Assist with new system implementations, software updates, workflow changes, and digital form deployments.
• Test system changes and workflows to identify issues before they affect users or business operations.
• Identify recurring technical problems and opportunities to improve systems, processes, and digital workflows.
• Maintain and update IT documentation, knowledge resources, and user guides.
• Support cybersecurity, data privacy, and access-control procedures across the organization.
• Contribute to continuous improvement initiatives that make technology and business processes more efficient and user-friendly.

Requirements

• Minimum 2 years of relevant experience in IT support, systems support, or a closely related role.
• Practical experience supporting Microsoft 365 and cloud-based platforms.
• Hands-on experience troubleshooting hardware, software, user-access, permissions, and connectivity issues.
• Experience managing user accounts, permissions, and system access.
• Knowledge of basic networking and connectivity concepts.
• Experience maintaining IT records, documentation, asset information, and system records.
• Understanding of fundamental cybersecurity and data privacy principles.
• Ability to investigate technical problems independently, identify appropriate solutions, and escalate issues effectively when specialist support is required.
• Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users.
• Strong organizational skills and attention to detail.
• Ability to work independently with minimal supervision while collaborating effectively with colleagues and external providers.
• Reliable internet connection and a suitable environment for full-time remote work.
• Experience supporting construction, engineering, infrastructure, multi-site, or other project-based organizations is an advantage.
• Experience coordinating technical issues with external IT providers is preferred.
• Experience testing systems, software updates, workflows, or digital forms is a plus.
• A proactive, curious mindset with an interest in identifying opportunities for technology and process improvement.

Benefits

• Permanent work-from-home setup.
• Full-time, Monday-to-Friday schedule.
• Day shift aligned with AEST working hours.
• Company-provided equipment.
• Secondary Wi-Fi modem.
• 21 annual leave credits, with leave benefits beginning on Day 1.
• 100% conversion of unused leave credits.
• HMO coverage from Day 1.
• 13th-month pay.
• Monthly gift vouchers.
• Milestone tokens for birthdays, anniversaries, and Christmas.
• Employee engagement activities, including team-building events, Christmas celebrations, town halls, and virtual events with prizes.
• Opportunities to gain international experience supporting an Australian business.
• Ongoing learning and professional development opportunities.
• Exposure to Microsoft 365, business systems, cybersecurity, digital workflows, and technology improvement initiatives.
• Supportive, collaborative, people-first remote working environment.