Desktop and Site Support Technician

his position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Desktop and Site Support Technician based in Canada.

This role is ideal for a hands-on IT professional who enjoys solving technical problems and helping users stay <productive.You>’ll provide desktop, hardware, software, network, and systems support across an on-site environment in Toronto.The position combines day-to-day troubleshooting with equipment preparation, user onboarding, asset management, and technical <maintenance.You>’ll support both on-site teams and remote employees, ensuring technology is configured, accessible, and working reliably.The role offers exposure to Windows and macOS, Microsoft 365, Active Directory, networking, remote-support tools, and a broad range of IT <hardware.You>’ll work closely with other IT professionals while developing your technical capabilities in a fast-paced, customer-focused environment.This is a fully on-site opportunity with a fixed Monday-to-Friday schedule and potential emergency support requirements.

Accountabilities

• Provide in-person, phone, and remote technical support to end users, diagnosing and resolving hardware, software, network, and system issues.
• Troubleshoot desktop computers, laptops, printers, peripherals, mobile devices, and other IT equipment.
• Install, configure, maintain, and troubleshoot Windows and macOS operating systems and business applications.
• Perform routine hardware maintenance, repairs, upgrades, replacements, and equipment preparation.
• Support basic network troubleshooting, including connectivity, TCP/IP, DNS, DHCP, and network-access issues.
• Prepare and configure desktops, monitors, keyboards, and other equipment for new and existing remote employees, including packaging and shipment coordination.
• Provide technical onboarding support to new hires, helping users connect to company systems and properly configure their equipment.
• Educate users on hardware and software best practices to reduce recurring technical issues.
• Maintain accurate records of support requests, troubleshooting activities, IT assets, and equipment inventory.
• Collaborate with other IT team members on escalated technical issues, infrastructure initiatives, and broader IT projects.
• Prioritize and manage multiple support requests effectively while maintaining a strong customer-service experience.
• Provide emergency technical assistance during major outages or critical incidents when required, with eligible hours potentially compensated through lieu time.

Requirements

• Current enrollment in a computer-related program, a completed computer-related education, or equivalent professional IT experience.
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are valued.
• Hands-on experience troubleshooting Windows and macOS operating systems.
• Familiarity with Microsoft Office 365, Active Directory, and remote desktop/support tools.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and connectivity troubleshooting.
• Knowledge of computer hardware components, peripherals, and their functions.
• Strong problem-solving skills with a methodical, detail-oriented approach.
• Excellent written and verbal communication skills and the ability to explain technical issues clearly to non-technical users.
• Customer-first mindset with a friendly, patient, and professional approach.
• Ability to manage competing priorities and work effectively in a fast-paced support environment.
• Willingness to learn, adapt, and develop knowledge of new technologies and IT practices.
• Ability to work fully on-site and remain within reasonable commuting distance of the primary Toronto locations.

Benefits

• Annual base salary of approximately $45,000 CAD.
• Fixed Monday-to-Friday schedule with a 9-hour shift, either 8:00 AM–4:00 PM or 9:00 AM–5:00 PM.
• Comprehensive health and dental benefits.
• Paid training and onboarding support.
• Tuition reimbursement and learning opportunities.
• Internal career development and advancement opportunities.
• Employee perk programs and referral incentives.
• Opportunity to gain broad hands-on experience across desktop support, hardware, software, networking, and remote employee technology.
• Inclusive workplace with support and accommodations available throughout the hiring process for candidates with disabilities.
• Emergency support opportunities during major outages, with eligible hours potentially covered through lieu time.