Clinical Intake Specialist

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every <day.At> Vynca, our mission is to provide comprehensive care for more quality days at home.About the jobThe Clinical Intake Specialist is an integral member of the ECM care management team. In this role, the Clinical Intake Specialist works directly with clients to understand their needs and then connect them to the correct resource on our primary care management team. The successful candidate will be personable and professional via phone, able to quickly review medical charts and understand medical conditions, provide person-centered care, prioritize tasks effectively to support client engagement, and be motivated to help high need individuals with complex care needs.What you’ll doConduct outreach to newly referred clients and log activity in SalesforceConduct 8-12 intake visits daily, ensuring efficient and accurate assessmentsAssist clients in completing initial intake visit including a psychosocial assessment and care plan with goals of careReview medical charts and document client medical needs and suggested interventionsCommunicate critical information and client preferences to the care team for personalized care planningUtilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principlesAttend weekly Team Operations MeetingsMaintain a structured and organized schedule to optimize client intake and engagementWhen unscheduled, perform proactive outreach to no-shows or clients who have not been contacted previouslyStay available for warm transfers from field teams, ensuring same-day responsesThrive in a fast-paced, dynamic environment with an emphasis on meeting key performance metricsYour experience and qualificationsActive, unrestricted California Licensed Vocational Nurse (LVN) license, or Bachelor’s degree in a related field, or Medical Assistant certificate issued by a recognized group (AAH, AAMA, AMT, NCCT, or NHA)Minimum of 2 years of previous intake or admissions experience in a high call volume environmentExperience working with complex care clients and ECM Populations of FocusExperience with Health Gorilla or Health Record SystemsStrong oral and written communication skillsPositive interpersonal skills with a collaborative attitudeExpert computer skills and proficiency in Google Workspace, MS Office, and internet toolsAbility to work independently and stay highly motivatedCapable of managing multiple tasks and navigating various platforms, with the ability to adapt and shift priorities as neededBilingual (English/Spanish) highly preferredWilling and able to work Monday-Friday 8:30am-5pm Pacific Time, with the possibility of evenings and weekendsAt this time we are only considering applicants in the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah and Washington.Additional InformationThe hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.