Technical Account Manager

About iVerifyWe are Experts in Mobile Threat Hunting. The first mobile threat hunting company to protect mobile devices like any other vulnerable corporate endpoint.The mobile security market has a problem. Simply put, current solutions fail to meet the sophistication of modern threats or the growing privacy desires of mobile device users. We believe that it is time for something new. Not only because we care deeply about the safety of frontline users like journalists and activists - many of whom are doing important and often dangerous work - but because enterprises and consumers deserve real protection from advanced mobile threats without sacrificing privacy.We are building the first mobile threat hunting company to harmonize security and privacy in the face of a new class of mobile threats. Supported by some of the most well-respected VC firms, we aim to become the go-to mobile security solution for individuals who want to know they can trust their devices with their most sensitive information – without sacrificing privacy. About the RoleiVerify is looking for a Technical Account Manager (based in the USA on Eastern Time or in the UK) to own the technical relationship with our enterprise and public sector customers post-sale, partnering with Account Executives, Solutions, and Support to drive successful deployments, healthy adoption, and long-term retention. You're comfortable troubleshooting a stalled Intune rollout with a mobility admin, and you'll be a direct contributor to product direction through the issues and requests your accounts surface.Key ResponsibilitiesServe as the primary technical point of contact for a portfolio of named accounts, from onboarding through renewalOwn customer deployments end to end: MDM/UEM configuration, enrollment strategy, integrations (SIEM, identity, MTD connectors), and rollout planningRun recurring technical reviews and health checks; identify adoption gaps and drive them to resolutionTriage, escalate, and manage technical issues to closure in partnership with Support and EngineeringAdvise customers on detected threats, including guidance on triage, containment, and follow-up investigation, working with the Threat Ops teamDiagnose and proactively address blind spots in personal expertise and demonstrate exceptional self-directed learningPartner with product and engineering to surface field intelligence that shapes roadmapMaintain technical documentation: deployment guides, integration references, runbooks, FAQs, alongside Support and SolutionsSupport expansion and renewal motions alongside Account Executives with technical validation of new use casesTravel to customer sites for onsite workshops, business reviews, and events RequirementsMobile & MDM ExpertiseHands-on experience with Intune, Jamf, Workspace ONE, Hexnode, and similar platformsDeep familiarity with Apple/Android mobile supervision, enrollment (ADE/DEP, Android Enterprise), and ownership modesWorking knowledge of compliance policies, conditional access, app protection policies, and BYOD architectureCybersecurity FundamentalsSolid grasp of the mobile threat landscape (app risk, smishing, spyware, zero-click exploits)Ability to speak credibly about mobile's place in the broader security stack (SIEM, XDR, SOAR, identity)Comfortable holding a technical conversation with a security architect or SOC leadOther5+ years in a customer-facing technical role (Technical Account Manager, Solutions Architect, Sales Engineer, or senior technical support) at a security or enterprise software company, with a track record of owning technical outcomes for enterprise accountsStrong technical writing skills (runbooks, integration guides, customer-facing summaries)Ability to manage competing priorities across multiple accounts and communicate clearly during escalationsExecutive presence, adaptable communication styleFluent English; authorized to work in the country where you are based; able to travelNice to HaveExperience with mobile threat defense or endpoint security products in production environmentsFamiliarity with competitors (Zimperium, MS Defender for Mobile, Lookout, Zscaler)Experience with regulatory frameworks (NIS2, GDPR, DORA, FedRAMP, CMMC) in a customer advisory contextBackground supporting cybersecurity, government, defense, or financial services customersCompensationOur salary ranges are determined by role, level, location, and employment type. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. Within the range, individual pay is determined by a variety of factors, including, but not limited to, work location, job-related skills, experience, and relevant education or training.Diversity, Equity, and InclusionAt iVerify, we are committed to building a diverse, equitable, and inclusive workplace and community. We believe that diversity in all its forms drives innovation and fosters creativity. We strive to create an environment where everyone feels valued, respected, and empowered to bring their authentic selves to work.