About The Role

# Technical Support or Customer Support Manager
> Two95 International Inc. · Kuala Lumpur, Malaysia · Full-time · Posted 2026-03-18
**Salary:** unknown currency 160,000–170,000
**Workplace:** on_site
## Description
o 5+ years of managing a Customer Support team (10+ agents) within a technology environment.
o 5+ years of experience in Technical or Application Support.
o Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.
o Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.
o Passion for team development, mentoring, and building a positive support culture.
o Strong communication and collaboration skills across technical and business teams.
o Fluent in English (written and spoken) and willing to work outside standard hours when require
## Apply
[Apply at Two95 International Inc.](https://apply.workable.com/two95-international-inc-3/j/E2DE83A590/apply)
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