Service Desk Engineer (English +Japanese)

# Service Desk Engineer (English +Japanese)
> Two95 International Inc. · Kuala Lumpur, Malaysia · — · Posted 2026-07-08
**Workplace:** on_site
## Description

Service Desk Agent

Required Technical Skill Set

Service Desk Support

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
• Ability to provide technical support over the phone
• Excellent Oral and Written Communication skills
• Hands on Experience on resolving customer issues related to the infrastructure
• Assist with support of network connectivity, PCs, and VPN connectivity

Experience on Remote Desktop Client Software’s

• Ability to resolve and or provide work around
• Anticipate customer needs and proactively identifies solutions
• Enthusiastic Maintain high customer / end user satisfaction
• Strong in Communication skills and inter-personal skills.
• Should have good experience in troubleshooting hardware issues for both desktops and laptops.
• Should have experience in Active Directory and desktop engineering
• Hands on experience on VMware and VDI troubleshooting.

Languages Support

Good-To-Have

Ability to think around problems and come up with creative solutions

Service Now Ticketing Tool Knowledge

Microsoft Certification

## Apply
[Apply at Two95 International Inc.](https://apply.workable.com/two95-international-inc-3/j/AEA3D738B8/apply)
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