Business Development Manager, IMT

KEY RESPONSIBILITIES

• Drive revenue growth in sub-agent and digital IMT networks, focusing on fees, commissions, and forex income.
• Onboard new sub-agents for IMT.
• Roll out RIA and MoneyGram services to all sub-agents.
• Manage relationships with IMT sub-agents.
• Ensure amendments to transactions and limit adjustments are carried out as per sub-agent instructions.
• Conduct regular training for sub-agents on IMT products, systems, service standards, operational procedures, and AML/KYC compliance.
• Perform POS audits and mystery shopping at sub-agent locations to ensure compliance with service standards and identify areas for improvement.
• Monitor and report on performance, actively working to reduce dormant sub-agent locations.
• Prepare, obtain, and distribute all MTS-related departmental reports to relevant stakeholders.
• Perform any other duties assigned in the course of your responsibilities .

DAILY RESPONSIBILITIES

• Manage relationships with sub-agents and IMT.
• Handle all sub-agent queries and complaints received from the contact center and branches regarding IMT.

.

• Contact IMT partners to reset terminals, increase sub-agent limits as required, and provide necessary documents to facilitate the release of transactions held in the suspicious (watch list) queue.
• Investigate, amend, reverse, or refund IMT transactions as requested by customers.
• Create new locations and reset passwords for terminals and IMT system users.

Academic & Professional

Particulars

Detail

Specific Field or Qualification

Need Type 4

Education

• Bachelor’s degree
• Business/Economics, Finance, accounting or related

RQ

Professional Qualifications

Any other business related

AA

Experience

Total Minimum No of Years’ Experience Required

3 Years

Detail

Min. No of Years

Need Type 5

1. IMT Operations

3

ES

1. Relationship Management

2

ES

1. Customer Service

2

ES

1. Banking Operations

3

ES