About The Role

We are seeking high-performing Patient Advisors to support patients interested in our Longevity / Whole Body MRI program. This role focuses on guiding patients through their decision-making process, providing clear and accurate information, and ensuring a seamless path to scheduling.

This position requires strong communication skills, the ability to explain complex concepts in a simple and approachable way, and a high level of professionalism when discussing health-related topics.

Key Responsibilities

Serve as the primary point of contact for patients inquiring about Whole Body MRI and other Longevity services
Guide patients through available options and help them understand the purpose and value of different imaging services
Clearly explain program components, including optional add-ons, in a patient-friendly manner
Address common questions and concerns to support informed decision-making
Facilitate timely and accurate scheduling of appointments
Maintain a high-quality patient experience across all interactions
Accurately document conversations and follow appropriate workflows

Qualifications

2–4+ years of experience in a high-touch customer-facing role (e.g., patient access, call center, concierge services, or similar)
Strong communication skills with the ability to build trust quickly
Ability to learn and effectively communicate clinical concepts at a high level (non-diagnostic)
Detail-oriented with strong organizational skills
Comfortable working in a performance-driven environment

Preferred

Experience in healthcare, diagnostics, or elective/cash-pay services
Experience supporting patients in making informed decisions about services

Success Metrics

Patient conversion to scheduled appointments
Patient experience and satisfaction
Accuracy and completeness of documentation
Adherence to workflows and responsiveness

What Makes Someone Successful

Confident, clear communicator who can guide conversations effectively
Able to simplify complex information without being overly technical
Patient-focused with strong judgment and professionalism
Accountable and comfortable with performance expectations

Compensation

Base + performance-based incentives aligned with scheduling outcomes and patient experience

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