BPO - Customer Service Representative (For Pooling)

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Unity Communications Careers

BPO - Customer Service Representative (For Pooling)

On-site, Hybrid

Paranaque City, National Capital Region, Philippines

Job details

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Job description

We are building a talent pool of Customer Service Representatives (CSR) who will handle customer interactions across various accounts. This role is ideal for individuals who are customer-focused, detail-oriented, and capable of delivering excellent service in a fast-paced environment.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone, email, or chat
• Address customer inquiries, concerns, and complaints in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Resolve customer issues while ensuring high levels of satisfaction
• Document interactions and maintain accurate customer records in the system
• Follow standard operating procedures and meet performance metrics (e.g., AHT, CSAT, resolution time)
• Escalate complex issues to the appropriate team when necessary
• Maintain confidentiality and comply with company policies and data security standards

Qualifications

• At least High School (old curriculum) or Senior High School graduate
• At least 6 months BPO or customer service experience handling international voice account is required
• Strong verbal and written communication skills in English
• Basic computer skills and familiarity with common applications
• Willingness to work on shifting schedules, including nights, weekends, and holidays
• Amenable to work onsite or in a hybrid setup (as required)

Preferred Skills

• Good problem-solving and critical thinking skills
• Ability to multitask and navigate multiple systems
• Strong customer focus and empathy
• Team player with a positive attitude

What We Offer

• Competitive salary and benefits package
• Paid training and career development opportunities
• Supportive and dynamic work environment
• Opportunities for career growth within the organization
• Note: This is for pooling purposes. Qualified candidates will be contacted once a suitable account or campaign becomes available.

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