Salesforce Operations Analyst

Salesforce Operations Analyst1 Key Responsibilities

Project Administration

• Experience using AI tools will be given priority.
• Maintaining project documentation, schedules, and status reports.
• Assisting with resource allocation and scheduling.
• Tracking project progress and identifying potential issues.

Admin Support

Providing basic support to users, including troubleshooting internal project management tools and proper support from project related operations tasks – creating project, budget, forecast etc.

Managing user accounts and access permissions.

Responding to user inquiries and requests.

Recruitment Support

• Maintain resume updates from team members
• Map right resources for the open positions
• Help arrange the interview panels with respect to the requirement
• Help arrange weekend drive, coordinate with Talent Acquisition team

Learning and Development

• Coordinating with Delivery and centralized L&D team for training and alignment.
• Ensuring timely training completed by Associates.

Communication and Coordination

• Communicating training updates and status to stakeholders.
• Coordinating meetings and conferences related to Training and other related tasks.
• Acting as a point of contact for L&D inquiries.

Data Management

• Maintaining accurate and up-to-date Delivery Project related information.
• Maintain project related trackers - Project Updates, Budget, Allocations and Projections
• Ensuring data security and compliance with relevant regulations.

Other Administrative Tasks

• Assisting with other administrative tasks as needed.
• Preparing reports and presentations.
• Organizing and maintaining office space.

Skills and Qualifications

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Basic IT knowledge and understanding of IT infrastructure.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with project management tools (e.g., Jira, Asana) is a plus.