Student Job

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.

“The entire customer journey. One platform”

What we value

Every CM.com colleague, connects to our 4 shared values

Drive and Lead

You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward.

Grow and Learn

The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others.

Together and Care

We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being.

Speed and Change

By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment.

The Role

As a Consumer Desk Representative, you’ll be part of a dynamic and collaborative team providing top-notch customer support to individuals who have purchased tickets through our Ticketing Platform. You’ll work with cutting-edge tools like HALO, our Agentic AI-driven solution, to shape the future of customer support in the events industry.

You will

• Assist customers by answering their questions via our in-house Mobile Service Cloud solution, which connects through email, phone, and WhatsApp
• Act as the bridge between customers and internal departments to resolve issues and improve the overall customer experience
• Work flexible shifts, including evenings and weekends, to ensure our customers receive support when they need it most
• Leverage HALO, our new AI-driven software solution, to create and optimize your own Customer Support AI-Agents, enhancing efficiency and response times
• Collaborate with a dynamic team of 7 enthusiastic colleagues, guided by a team lead and supported by a dedicated buddy from day one
• Contribute to the future of customer support in the events industry — no two days are the same