About The Role

Job Summary

The Technical Account Manager will serve as a dedicated technical advisor for our merchants. This role involves understanding the client’s technical needs and coordinating with our internal teams to deliver tailored solutions.

Roles & Responsibilities

Provides technical support for merchant integration
Analyze merchant integration requirement
Provides tier-two low-level support for escalated issues originating from the merchant
Log defects and track defect status - working closely with developers to reproduce and resolve defects and execute re-tests and regression testing.
Collaborate with external stakeholders to ensure the correctness of the PSP Integrations

Required Qualifications

Experience as a PHP developer and knowledge in node and react is a plus.
Established experience with merchant PSP integration and onboarding
Close familiarity with CRM and payment accounting platforms
Good understanding of payment processing (Merchant, PSP, Acquiring)
Hands-on skilled in debugging and troubleshooting.

What we might consider an advantage

Experience coding, proficient in PHP and React
Experience with continuous integration tools
Experience with AWS and other major cloud computing environments.
Experience with Payment Gateway technology
Experience with Payment Service Provider integrations

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