Regional Operations Manager

Are you a dynamic, people-focused leader with experience managing multiple sites? Do you thrive in a fast-paced, customer-focused environment? Lumino The Dentists is looking for a Regional Operations Manager to lead a portfolio of practices across North Auckland and Northland , driving operational excellence while supporting our teams to deliver outstanding patient experiences.

What You'll Be Doing

• Lead and support a portfolio of dental practices across North Auckland and Northland to achieve operational, commercial, and clinical success.
• Partner with Practice Managers and clinical teams to build high-performing, engaged, and customer-focused practices.
• Coach, mentor, and develop leaders to drive team capability, accountability, and continuous improvement.
• Monitor key performance indicators and implement strategies to improve patient experience, operational efficiency, and financial performance.
• Collaborate with Recruitment, People & Culture, Marketing, Finance, and Clinical teams to ensure practices are well-supported and aligned with business objectives.
• Drive workforce planning, practice performance, and the successful delivery of regional and national initiatives.
• Foster a positive culture that reflects Lumino's values and commitment to exceptional patient care.
• Demonstrated experience managing multi-site operations, ideally within healthcare, dental, retail, hospitality, or another customer-focused environment.
• Proven ability to lead, coach, and develop high-performing teams across multiple locations.
• Strong commercial acumen with the ability to interpret performance metrics and drive business outcomes.
• Excellent stakeholder management and communication skills, with the ability to build trusted relationships across all levels of the organisation.
• Highly organised with the ability to balance competing priorities while maintaining a strong focus on patient care and operational excellence.
• A collaborative, solutions-focused approach and a genuine passion for developing people and improving performance.
• Join New Zealand's largest dental network with opportunities to make a meaningful impact across the region.
• Work within a supportive, values-driven culture that encourages collaboration and innovation.
• Access to modern systems, tools, and resources to help you succeed.
• Ongoing professional development and leadership opportunities.
• Be part of a team committed to creating healthy smiles and positive experiences for communities across North Auckland and Northland.

• Ready to apply?
• We’d love to hear from you! Submit your resume and a brief cover letter telling us why you’d be a great fit for our team.