Copy of Front Office Associate (CSR) - Veterinary Clinic

Front Office Associate (CSR) - Veterinary Hospital

Position Overview

The Front Office Associate (CSR) is a customer facing front line role that is critical to veterinary hospital operations. The position supports a Small veterinary practice, Penryn Pet Hospital, providing excellence in veterinary medical care. This position supports the administrative processes, provides customer support for all client issues and inquiries. The position is a great opportunity to be part of a dynamic team that is providing exceptional veterinary care serving the greater Loomis / Penryn region. This position is fulltime, (4 x 10 hours schedule).

Key Job Functions

• The front office administrative functions will involve client / patient scheduling, answering phones, and data entry of invoices and client information.
• Provide daily close-out each day and reports.
• Provide outstanding customer support to our clients through the triaging of basic customer needs and inquiries.
• Coordinate client service scheduling and pharmacy needs.
• Proactively support the internal needs of the clinic including ensuring product supply / equipment needs are met.
• Assist with coordination of lab work and pharmacy requirements.
• Communicate with clients on patient status updates, timelines and provide basic client educational support.

Key Competencies

• Excellence in customer service with strong communication skills.
• Ability to prioritize urgencies while maintaining focus and flexibility.
• Outgoing and engaging in team environments.
• Resourceful and self-driven to find solutions and enjoys a fast pace.
• Problem solver and solution driven.
• Team player but also enjoys autonomous work.
• Productive and focused in fast paced, sometimes stressful work environments.
• Good foundational math abilities.

Requirements

Job Qualifications

• High School Diploma, Associates Degree preferred.
• One year support experience working in a medical practice setting.
• Basic animal knowledge - medical experience.
• Tech savvy and quick learner. (Google Docs and applications)
• Solid math skills.