Technical Support Specialist

About Agile Defense

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #: 1655

Job Title: Technical Support Specialist

Location: Rock Island, IL

Clearance Level: Top Secret, Must Have Clearance to Start

Required Certification(s): Security+, CCNA, CSA+, GSEC+ OR SSCP

Job Description

• VTC management: scheduling, verifying and monitoring all JWICS VTCs, de-conflicting teleconference schedules and conducting installation and testing of VTC and VOIP equipment at HQ AMC and AMC subordinate commands. Assist with VTC process development and sustainment AMC wide.
• Provide accurate scheduling for all (3) AMC G2 SCIF conference rooms at HQ AMC, (2) SCIFS at HQ CECOM and one SCIFs at ASC.
• Travel AMC wide to conduct end point system VTC installations. (IAW A003)
• Provide basic user VTC training on all JWICS VTC equipment and processes. Basic user VTC training can be on hands or can be via written documentation.
• Provide daily updates via spreadsheet or individual communication. (IAW CDRL A001)
• Provide weekly status updates via Weekly Activities Report (WAR). (IAW CDRL A001).
• The contractor shall, at a minimum, conduct a weekly meeting with the Government IT representative to discuss and obtain approval for any potential changes to the organization’s VTC baseline. The status of all change requests shall be documented in weekly and monthly status reports.
• Ensure continued access to the JWICS computer network to include resetting user passwords, unlocking user accounts, creating new user accounts and installing printers and network drives.
• Provide weekly and monthly briefings or reports containing status of tasks and performance metrics.

Education and Background

No degree required; Helpdesk, Network Support, VTC Support Required

Years of Experience

5+ years

Required Skills

IAT Level II-Security+, CCNA, CSA+, GSEC+ OR SSCP

Working Conditions

SCIF; typical office environment