About The Role

As the Key Account Management, you will be responsible for managing and growing Paytm’s relationships with
State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive
strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional
revenue, pricing health, and operational performance.

Build, maintain, and expand strong working relationships with RTCs and top private operators in the region.
Onboard new operators and ensure digital adoption of Paytm Travel tools and dashboards.
Negotiate commission structures, payout terms, and commercial agreements aligned with platform objectives.

Own and drive revenue targets, load factors, and seat fill rates for your region.
Collaborate with central pricing and analytics teams to implement dynamic pricing strategies.
Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues.

Regularly benchmark fares, seat inventory, and operator quality against regional competitors.
Provide actionable insights on price trends, route-level demand patterns, and consumer behavior.
Recommend product/UX changes based on feedback from operators and market observations.

Monitor SLA adherence on seat confirmations, refunds, and cancellation handling.
Collaborate with customer support and tech teams to address escalations and resolve partner issues.
Run regular health checks and audits on partner performance and NPS metrics.

4–10 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships
Prior experience working with state transport corporations or regional aggregators is a strong plus
Strong commercial acumen with negotiation experience
Data-savvy: Comfortable working with dashboards, Excel, and BI tools to derive insights
Deep understanding of regional travel patterns, fares, and operational intricacies
Excellent communication skills in English and the local regional language
Willingness to travel extensively across the assigned territory

A collaborative output-driven program that brings cohesiveness across businesses through technology
Improve the average revenue per use by increasing the cross-sell opportunities
A solid 360 feedback from your peer teams on your support of their goals
Respect, that is earned, not demanded from your peers and manager.

This is an external listing. JobSpring does not represent or verify the employer. Report this listing

KAM