Customer Service Agent - Sixt

• Responsible for ensuring customer service excellence, accuracy and efficiency for fleet services to an
• exceptionally high standard.

Duties & Responsibilities

• Greet our customers upon their checkin & checkout to maintain a good and professional relationship with customers.
• Collect and deliver vehicles between car parks and other locations upon request.
• Make sure customers have all personal belongings from the vehicle.
• Check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use a proper statement to determine if the vehicle is being returned with a full tank of gas.
• Advise and review rental charges, providing an accurate receipt to the customer.
• Provide information regarding transportation to the airport terminal if applicable.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Perform other job duties as assigned to meet the business needs
• Ask about their experience with SIXT, recording feedback to improve future rental experience.
• A bachelor’s degree.
• Valid driving license.
• 0 – 3 Years of experience.
• Experience in service sector is preferred.
• Basic knowledge of MS office applications.
• Presentable
• Good communication skills
• Ability to multi-task.
• Attention to detail and accuracy.
• Very Good English skills.