Product Lead

Overview

Application

Console is building a platform that redefines how enterprises operate. We use AI to autonomously resolve back office tasks the moment they come in from Slack or Teams.

Our mission is to make enterprise operations invisible. The first step is building the best AI agent platform for IT, HR, and RevOps teams; one that deeply understands context, takes action, and improves systems over time.

Companies like Databricks, Figma, and Cursor already run their back office on Console. We've raised $29M, backed by Thrive Capital (investors in OpenAI, Stripe, GitHub) and a small group of founders who've built category-defining companies.

We’re unusually selective about the people we work with. We hire builders who span functions, optimize for speed, and care deeply about their craft. We do not care about pedigree. We have a lot of work ahead of us. Join us.

About Console

Console builds AI agents that automate IT support directly in Slack, handling everything from password resets to onboarding so teams can focus on their core tasks.

We’re backed by Thrive Capital (investors in OpenAI, Stripe, GitHub), SV Angel, Jack Altman and other Tier 1 startup founders. Customers like Webflow, Ramp, and Cursor already use Console to automate up to 70% of IT requests.

We’re at an inflection point – strong product-market fit, massive market, and an opportunity to define the next generation of internal automation.

The role

As a Product Lead at Console, you will be responsible for defining and shipping great products that delight customers and help us win. We have found product-market fit building support automation for IT teams. This is just our initial wedge. Now we need great product leaders to help us achieve our vision of building the definitive operating system for operations teams. As a founding member of the product team, you will work closely with design, engineering, and our co-founders to shape our product strategy and roadmap and define how product gets built at Console.

What you’ll do

Lead the end-to-end product lifecycle for one or more product areas

Deeply understand our customers and the market

Solve multi-faceted product challenges that require innovation across AI, UX, marketing, and business models

Help define the product culture at Console and push the boundaries of how product gets built in the age of AI

This role is based in San Francisco, CA. We work in-person and offer relocation assistance to new employees.

About you

5+ years of experience in product management, launching and scaling technical products. Founder background and/or experience working on B2B SaaS products is a plus.

Strong technical background with experience working cross-functionally with engineering teams to ship technical products.

Deeply curious and have a growth mindset. The current rate of change in technology, AI, and software development is exciting to you and you want to be in the thick of it.

Great taste - you have strong opinions of how software should work and sweat the details.

Natural leader that earns the trust of everyone around you - leadership, development teams, customers, and partners.

You can wear many hats and are just as comfortable urgently troubleshooting a p0 bug as you are developing a product strategy for entering a new market.

Why join Console?

Product-market fit: We have built the leading product in our category, in a massive market. We've hit an inflection point and are on track to build a generational company.

World-class team: We seek high agency contributors who are comfortable navigating ambiguity, ruthlessly prioritize what matters and are action-biased.

Grow with us: We reward impact, not credentials or years of experience. We intend to grow talent from within as we scale up.

Competitive pay and benefits: top compensation with full benefits including

• Equity with early exercise & QSBS eligibility
• Comprehensive health, dental, and vision insurance

Unlimited PTO

401(k)

Meals provided daily in office