Service Controller (2 positions available)

Service Controller - Lead With Impact in a Supportive Team

Due to team changes and continued business demand, we are looking to appoint two Service Controllers to join our Service team.

Location: Thame, Oxfordshire| Department: Service | Full-Time | Salary: £30,000 – 35,000 | Working hours: Monday-Friday 08:00 –17:00, alternating rota for 16:30 and 17:30 finish

Are you an experienced administrator ready to level up? Do you thrive in fast-paced environments where you can take the reins, make a difference, and be part of a genuinely supportive team?

We’re looking for a detail-focused, proactive Service Controller to join our high-performing Service department. If you're passionate about delivering results, love coordinating people and processes, and want to grow your career while making a real impact—this is your next move.

What You'll Be Driving

• Delivering the high-quality service we promise our customers
• Ensuring your region meets and exceeds KPI targets
• Planning and coordinating engineers for both scheduled and emergency service calls
• Acting as the go-to contact between technicians, customers, and internal teams
• Minimising open jobs and ensuring timely invoicing once completed
• Liaising with third-party suppliers to maintain timely and professional service standards
• Collaborating with the Regional Sales Managers on service performance and regional updates
• Assisting other Service Controllers and supporting the broader service office as needed

What You Bring

• Strong administrative experience—especially in a service-led environment
• Sharp organisational skills and the ability to juggle multiple priorities
• A confident communicator who builds strong working relationships with ease
• A proactive, solution-oriented mindset with a team-first approach
• A drive to improve processes, deliver results, and exceed expectations

Why You’ll Love Working With Us

• A bonus structure that rewards performance and contribution
• 25 days of annual leave, increasing each year up to 30 days
• Option to buy up to 5 additional days of holiday for even more flexibility
• Paid sick leave following successful completion of your probation
• Access to Group Income Protection for added peace of mind
• A supportive and collaborative team culture where everyone genuinely has your back
• Clear career progression and development opportunities
• The chance to make a visible, meaningful difference in how we deliver excellence

• This is your chance to be part of something where your skills, ideas, and passion truly matter. If you're ready to support, and grow in equal measure—we’re ready for you.
• Apply now and make your next move a milestone.