Collections Specialist

The Collections Clerk facilitates the collection of delinquent accounts, by contacting customers and requiring the payment of overdue fees. Key Responsibilities Duties Requests and pursues payment on delinquent accounts via communication with account holder. Follows established guidelines to review and update account status. Maintains log of payment promises and pertinent account details, schedules follow-up communication with account holder. Establishes and maintains positive relationships with customers. Provides timely and accurate response to customer inquiries and to our overseas agents. Follows corporate guidelines when addressing customer inquiries regarding shipments. Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary. Generates potential solutions to customer issues. Provides feedback regarding current corporate practices and metrics to support process efficiencies. Performs other duties as assigned.