Director - Product

JOB DESCRIPTION Job Title Director/Head of Product Direct Supervisor Founders Location – Sector 49, Corporate Office About GoMechanic Founded in 2016, GoMechanic has emerged as India's premier multi-brand car service company, dedicated to providing a reliable and cost-effective car service to the aftermarket. Originally conceived as a car service aggregator, catering primarily to institutional customers, GoMechanic has since undergone a remarkable transformation to become a leading aftermarket repair/service player in the automotive vehicle repair industry using cutting-edge technology and innovation. At GoMechanic, we place a strong emphasis on continuous growth and improvement, continuous learning, operational excellence, and customer centricity. In its latest chapter, GoMechanic has become a part of the Spinny Group following its acquisition by Spinny, further strengthening its commitment to delivering exceptional automotive service experiences across India. Role Summary This role owns the complete demand-side product ecosystem for GoMechanic. Define and execute the product strategy for all customer-facing products including the consumer app, lead management platform and call centre technology. The role is accountable for customer acquisition, conversion, retention, engagement and end-to-end user experience while partnering closely with Operations, Customer Experience, Marketing and Data teams. This is a high-impact leadership role for someone who can help take GoMechanic’s customer experience and demand engine to the next level. Responsibilities 1. Product Strategy & Vision • Own the roadmap for the consumer app and all customer-facing digital experiences. • Drive the transformation from the current app to a modern, scalable customer platform. • Build a product vision focused on customer lifecycle, retention and growth. 2. Customer Experience & Growth • Improve discovery, booking, servicing and post-service journeys. • Own acquisition, activation, conversion, repeat usage, retention and NPS. • Leverage experimentation, analytics and customer insights to optimize funnels. 3. Product Delivery • Partner with Engineering, Design and QA to deliver high-quality releases. • Prioritize roadmap based on business impact and customer value. • Drive agile product development and continuous improvement. 4. Leadership & Stakeholder Management • Build and lead a high-performing product team. • Collaborate with Marketing, Operations, Call Centre, CRM and Data teams. • Present roadmap, KPIs and business outcomes to leadership. 5. Data & Metrics • Own product KPIs including MAU, DAU, app ratings, funnel conversion, CAC, retention, repeat bookings and revenue contribution. • Use customer feedback and analytics to identify opportunities. Job Requirements • 10+ years in Product Management with strong B2C consumer app experience. • Experience building and scaling consumer internet, mobility, e-commerce, marketplace or on-demand platforms. • Proven leadership of cross-functional product teams. • Strong understanding of UX, growth, experimentation and analytics. • Bachelor's degree required; MBA or Engineering preferred.