Active Directory Customer Engineer

ABOUT SONATA SOFTWARE Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 00+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the <Harmoni.AI> Enterprise Platform, which includes AgentBridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Meico, Australia, DACH Germany/Switzerland) & Nordics Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network. Job Title: Active Dir ectory Customer Engineer Location: Remote (within Malaysia) Duration: Full Time Experience Level: 10+ years We are seeking an experienced Active Directory Engineer to design, implement, and manage enterprise-scale AD and Entra ID environments. The ideal candidate will have hands-on experience with multi-domain forest design, hybrid identity integration, and security best practices aligned with Microsoft standards. Key Responsibilities 1. Design & Architecture Multi-domain forest design concepts Forest trust planning and implementation Domain Controller capacity planning and FSMO role placement Organizational Unit (OU) topology design Active Directory site topology and replication design Group Policy strategy, design, and best practices Privileged account management and Tier model implementation Delegation of permissions and group management best practices Integration of third-party LDAP applications RODC (Read-Only Domain Controller) deployment and management PowerShell scripting for automation and configuration management 2. Entra ID Integration Entra Connect configuration and synchronization Management of hybrid identity between on-prem AD and Entra ID (Azure AD) 3. Troubleshooting & Optimization GPO policy processing and troubleshooting Sysvol and AD replication health checks Domain Controller performance optimization Authentication troubleshooting, including cross-forest scenarios 4. Upgrade & Maintenance Planning and introduction of new Domain Controller OS versions Raising domain and forest functional levels 5. Operational Governance Implementation of change control and patch management best practices Compliance alignment with enterprise security and operational standards 6. Backup & Recovery Active Directory forest and object recovery procedures AD health checks and validation pre/post recovery 7. Networking & Security Strong knowledge of IPv4 / IPv6 networking Active Directory–integrated DNS with secure dynamic updates DHCP design, management, and configuration Windows Firewall configuration and tuning Understanding of port and protocol requirements for Active Directory services Preferred Skills Experience with gMSA, LAPS, and Tiering Model Knowledge of Health Checks / On-Demand Assessments (ODA) Familiarity with MIPS and VBD programs for Microsoft partner environments Why Join Sonata Software? At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes net. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.