IT - Operation Manager

Essential Functions o Lead IT department operational planning and projects and organize and negotiate the allocation of IT resources. o Work with stakeholders to define business and systems requirements for new technology implementations. o Ensure the efficient utilization of IT resources – including personnel and equipment – across the organization. o Oversee all reports and documentation related to network and systems operations. o Develop maintenance schedules for network and systems equipment. o Conduct system feasibility studies and testing. o Develop and implement all functional policies and procedures, including those for network architecture, standards, purchasing, and service provision. Position Qualifications Education: o University degree in the field of computer science or information systems or equivalent 12+ years related work experience.

Experience: o Strong technical knowledge of network and PC operating systems. o Strong technical knowledge of current network hardware, protocols, and standards. o Extensive application support experience. o Extensive knowledge of programming languages. o Proven experience in IT infrastructure planning and development. o Excellent understanding of the organization’s goals and objectives. o In-depth knowledge of applicable data privacy practices and laws. o Strong understanding of human resource management principles, practices, and procedures. o Strong understanding of project management principles. Skills:  General: o Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware. o Develop business case justifications and cost/benefit analyses for IT spending and initiatives. o Approve purchase of equipment and supplies in order to meet operational requirements of the business. o Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems. o Conduct research and remain current with the latest technologies and solutions in support of procurement efforts. o Develop requests for proposals.  Administrative & Compliance skills: o Practice asset management for IT hardware, software, and equipment. o Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. o Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities. o Oversee operations-related projects and project portfolio. o Assist in the provisioning of end-user services, including help desk and technical support services.