Clinic Success Manager

Ensure Integrity. Enhance Satisfaction. Elicit Positivity. Bloomwell Autism Therapy is looking for a charismatic and driven leader to join our team as the Clinic Success Manager. The Clinic Success Manager ensures that everyone—the teammates, the patients and the parents—at a clinic is successful.

They are responsible for all non-clinical aspects of the clinic and for creating an efficient, productive and fun environment for our teammates and patients.

This role is the second-in-command at the clinic and is the Clinical Director’s right hand. They are a team that works together to make sure the clinic as a whole is successful.

How We Support our Teammates

• Competitive compensation with growth opportunities!
• Ample PTO- 4 weeks of PTO are accrued throughout the year!
• Ongoing Training and Development – We provide ongoing personal and professional development through our Boost program.
• Unlimited Career Potential – We offer clear professional milestones to build your career.
• Unmatched Benefits – We offer all our teammates a 401(k) plan with match, free short-term disability insurance, free life Insurance, access to mental health support, and more.
• Teammate Recognition through our partnership with Bonusly.
• Holistic Perks Program: We provide thoughtful perks that focus on the whole individual such as: ClassPass membership, university program tuition discount, childcare subsidy and more.

How You Will Nurture Your Clinic

• Scheduling new patient assessments and family tours.
• Handling new patient onboarding and scheduling.
• Monitoring patient and teammate attendance.
• Ensuring consistent and timely session note conversion.
• Leading the clinic's morale committee by supporting in the organization of off-site team building activities, happy hours, and other teammate engagement activities.
• Supporting the CD in budget oversight, teammate hiring, new-hire training, and teammate performance management initiatives.
• Planning community-focused events, caregiver/patient events and team building events each quarter.
• Managing the clinic’s schedule for ongoing schedules, callouts, and coverage needs.
• Ensuring proper maintenance of the facility, technology, and therapy materials to support seamless service delivery.
• Conducting regular team meetings to communicate goals, updates, and performance insights.
• Assisting in hiring, training, and onboarding new staff to ensure a strong team foundation.
• Providing coaching and mentorship to staff, promoting professional growth and development.
• Tracking clinic revenue, expenses, and financial performance in collaboration with leadership.

What You Need to Have

• A 4-year degree from an accredited university required.
• At least 2+ years of experience working in a healthcare environment strongly preferred.
• Experience working in the ABA industry strongly preferred.
• Excellent attention to detail skills.
• Impeccable interpersonal skills as you will be interacting daily with families and teammates.
• At least 1 year experience managing or handling oversight of a large team of hourly employees.
• Ability to work 7:00am-3:00pm Monday - Friday and occasionally on the evenings or weekends for a community event.