About The Role

Scheduling Receptionist | Guadalajara | Hybrid

$16,500 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance

Here's the deal!

When patients call a medical office, they're not usually calling because they're having a great day.

They may be trying to schedule an appointment they've been waiting for, looking for answers about a referral, or simply trying to figure out where to go next.

Your role is to make that process easy.

As a Scheduling Receptionist, you'll be the first point of contact for patients. You'll help them schedule appointments, answer questions, update information, and connect them with the right resources.

Every conversation is an opportunity to create a positive experience and help patients feel supported from the very first call.

No healthcare experience? That's okay. If you're organized, confident on the phone, and enjoy helping people, we'll teach you the rest.

Your day-to-day!

Answer incoming patient calls with professionalism and empathy

Schedule appointments across multiple clinic locations

Help patients find the right provider, location, or service for their needs

Triage calls efficiently and ensure patients are directed appropriately

Answer questions clearly and confidently while providing an exceptional customer experience

Collect and update patient information accurately within electronic health record (EHR) systems

Assist with incoming patient referrals and related documentation

Maintain accurate records while following established procedures

Support patients throughout the scheduling process and help remove barriers to care